Customer Service & Warranty Administrator

Full-Time Permanent | Kirkby | 25k-26k based on exp

We are currently recruiting for a Customer Service & Warranty Administrator to join a friendly and supportive team based in Kirkby. This is a fantastic opportunity for someone with strong customer service and administration experience who enjoys solving problems, managing processes, and supporting customers.

This role is varied and will involve a mixture of customer support, warranty administration, service coordination, and working closely with internal teams.

The Role:

• Managing warranty queries and customer issues from start to finish
• Handling customer conversations, including complaints and challenging situations, in a professional manner
• Supporting the field sales team with customer requests, order processing, and administration
• Taking customer payments over the phone when required
• Managing FedEx/delivery-related queries and follow-ups
• Processing service reports, invoices, and sales orders accurately
• Updating internal systems and spreadsheets
• Ensuring tasks are followed through and completed correctly

The Ideal Candidate:

We are looking for someone who is:

• Confident dealing with customers and handling difficult conversations
• Calm under pressure with a problem-solving attitude
• Highly organised with excellent attention to detail
• Methodical and able to follow processes through
• Comfortable working independently and managing their own workload

Experience within customer service, complaints handling, warranty administration, service support, or a similar administrative role would be highly beneficial.

What’s on Offer:

• Permanent full-time position
• Monday to Friday, 8:30am–5:00pm
• 25 days holiday
• Company pension scheme
• On-site parking
• Friendly office environment with a supportive team

If you are looking for a role where you can use your customer service skills, take ownership of your work, and become a valued member of a close-knit team, we would love to hear from you.