Job Description
Job Title: Quality Officer
Location: Loughborough & Hybrid (3 days per week in the office)
Hours: Full-time, permanent. Monday - Friday. 35 hours per week
Overview:
A leading sports organisation is seeking a proactive Quality Officer to oversee quality assurance and compliance across educational programmes. This role ensures high standards, regulatory compliance, and continuous improvement.
Role and Responsibilities:
Customer Service & Stakeholder Management:
Provide support to training centres, educators, and learners. Build strong relationships with internal teams and external partners.Quality Assurance & Compliance:
Develop and review policies and procedures in line with regulatory requirements. Stay updated on awarding organisation standards.Monitoring & Reporting:
Monitor compliance of training centres and produce reports for internal teams and leadership. Ensure audit and quality assurance records are up-to-date.Audits & Investigations:
Conduct internal audits, support broader audit activities, and assist with investigations into complaints and malpractice.Data Management & Reporting:
Track quality assurance data, ensuring accuracy and timely reporting. Assist with invoice processing and financial procedures.Training & Standardisation:
Support the delivery of training events, ensuring alignment with regulatory expectations and policy updates.
About You:
Essential:
Experience in quality assurance, with relevant qualifications or equivalent experience.
Knowledge of regulatory compliance
Strong communication, literacy, and numeracy skills.
Proficient in using digital platforms for data management and reporting.
Ability to manage a varied workload and meet deadlines.
Proven ability to build and maintain relationships with stakeholders.
Benefits:
25 days holiday + Bank Holidays
Flexible hybrid working options
Pension scheme
Employee discount portal
Life insurance
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
