Job Description
Senior Client Account Manager
Term: Permanent, Full-time
Location: Alfreton, Derbyshire - Office-based / Hybrid (flexible)
Salary: £50,000 + 15% performance-related bonus
Join a leading specialist in logistics, where you will lead a team of 3-4 Account Managers in a critical order-to-cash / service delivery / commercial function. You will be the escalation point, own client rate reviews and contract renewals, and ensure the smooth operation of client relationships, all with exposure to senior leadership and the chance to shape the client function.
Key responsibilities:
- Oversee a portfolio of full-service, full-ordered cash clients (100+), ensuring contract reviews and renewals on a 3-year cycle
- Lead, mentor and develop your team; conduct performance reviews, set objectives, and manage resourcing
- Serve as point of escalation for client issues, ensure consistent service delivery across your team
- Drive commercial growth via rate reviews, inflationary uplifts and new opportunities
- Allocate client accounts, onboarding new clients, and ensure continuity during staff absence
- Collaborate cross-functionally with Operations, Customer Care, Finance, Contract Management
- Report and present to senior leadership / executive team on performance, risk, and strategic direction
What we're looking for:
- ESSENTIAL: Background in logistics, supply chain, or service delivery (healthcare sector is a strong advantage)
- Proven experience in a team lead / senior client account / commercial management role
- Strong commercial acumen: comfortable navigating challenging conversations with clients
- Experience in rate review cycles, contract renewal process, P&L responsibility or financial metrics
- A leadership style that is supportive, decisive, and able to manage escalations
- Excellent communication, stakeholder management, resilience, and business awareness
What you'll get:
- Competitive salary + bonus / incentive structure (aligned to your commercial success)
- Hybrid working / flexibility
- A highly visible role with exposure to the executive level
- The chance to influence strategy, lead a team and grow within a scaling business
- Working in a specialist logistics firm with strong credentials in the sector
If you are a commercially minded leader within the logistics or healthcare sectors and are looking for a role with real impact - let's talk.
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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
