Customer Care Coordinator

Customer Care Representative

Nottingham - hybrid - 2 days from the office, 3 days from home.

£25,650 - OTE £34,000

Permanent - ASAP start

Macildowie are currently recruiting for a Customer Care Representative to join a niche medical equipment supplier in Nottingham.

You will be responsible for managing your own geographical patch to ensure you deliver against your KPIs and revenue targets via outstanding customer service.

Due to the nature of the organisation, this is not your 'typical' Customer service role. We are looking for someone who is able to deal with challenging situations, display empathy but is also resilient.

Role & responsibilities include:

• Building strong and lasting relationships with patients in order to drive sales and increase customer service levels
• Communicating with patients via telephone, email and text.
• Increasing revenue for your area by being proactive and upselling
• Working collaboratively with other members of the customer care team and other teams cross fucntionally eg field teams.
• Maintaining first class levels of customer service, continually going above and beyond to serve patients.
• Maintaining and ensuring high levels of ethics and integrity in our service delivery
• Contribute to Territory Planning meetings with Territory Sales Manager, Nursing and Clinical Education teams

Ideal candidate:

• Excellent communication and interpersonal skills
• Confidence and ability to work cross functionally with other teams in the business
• Highly organised and efficient
• Empathetic and emotionally resilient
• Experience of working in a contact centre is desirable but not essential
• Proven track record of delivering excellent customer service and satisfaction

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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.