Customer Service Advsior

ROLE OVERVIEW

To provide excellent customer service and maintain the company image. Processing orders and enquiries. Handling After sales queries providing excellent customer care. Building relationships with inbound and outbound calls.

DUTIES AND RESPONSIBILITIES

• Handling telephone calls and email enquiries for the Group, Professionally and inline with service level agreements
• Motivated to achieve department KPI'S and being a team player.
• Managing allocated customer accounts, calling customers on a regular call cycle maintaining and building strong relationships, offering products and support where needed.
• Updating and maintaining customer details and records for accuracy
• Setting customers up on our online portal and managing their orders and accounts
• Completing an activity log in SAP for telephone conversations
• Processing of orders, quotes and payments accurately
• Provide administrative support to the Customer Service Manager.
• Undertake housekeeping of all orders - checking for back orders, updating with new part codes, etc.
• Liaise with other departments, e.g., Dispatch and Accounts.
• To continually adopt a friendly and polite customer focused approach.
• Planning and prioritising of workload
• Take ownership of customer queries and complaints to resolve to a high level of service always maintaining the company image.
• Resolving any After sales and warranty queries inline with company policies

GENERAL RESPONSIBILITIES

• To make any suggestions to improve the performance of the department
• Excellent time keeping
• High level attention to detail
• Provide all proof of identity such as driving licence to HR as and when required.
• To maintain the highest level of professionalism when representing the Company.
• To adhere to the Company rules and procedures.
• To complete any reasonable request from a Director or Manager.

This role is working Monday to Friday 37.5 hours - the role is office based.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.