Job Description
Customer Care Coordinator
Location: Leicester
Salary: £26,000 - £30,000 per annum (dependent on experience)
Employment Type: Permanent
Working Arrangement: Office-based with potential hybrid flexibility
Macildowie are working with this client based in Leicester, a leading and award-winning name within the housebuilding and residential development industry, to recruit a Customer Care Coordinator.
This is an excellent opportunity to join a respected and established national brand, known for delivering high-quality homes and exceptional customer service. The successful candidate will play a pivotal role in supporting homeowners, coordinating the resolution of aftercare issues, and ensuring an efficient and professional customer experience from start to finish.
Key Responsibilities:
Manage all incoming customer queries by phone and email, ensuring a professional and timely response in line with service standards.
Schedule appointments for Customer Care Operatives, subcontractors, and suppliers while maintaining accurate records.
Support the delivery of the company's Customer Care Charter and adhere to NHBC and internal best practice standards.
Liaise directly with homeowners to identify and prioritise needs, ensuring each issue is resolved promptly.
Monitor recurring issues and provide regular feedback to management to drive continuous improvement.
Update Dynamics and other internal systems to ensure all records are accurate and up to date.
Ideal Candidate:
Previous experience in a customer coordination, administration, or service role - ideally within construction, housing, or property.
Excellent communication and organisational skills with a strong customer focus.
Ability to manage multiple priorities in a fast-paced environment.
Confident IT user with strong attention to detail.
If you take pride in delivering excellent customer service and enjoy coordinating a variety of tasks in a busy, team-focused environment, this is a fantastic opportunity to join a leading business in the region.
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
