Customer Care Advisor

MY client in Ilkeston is looking for a customer service administrator to join their business.

This is an excellent opportunity for someone who is passionate about customer service and wants to make a positive impact on our customer's experiences.

Duties and Responsibilities:

• Provide accurate information about products/orders.
• Respond to customer enquiries in a timely and professional manner.
• Resolve customer complaints in a positive and effective manner.
• Maintain customer records and update customer information as needed.
• Answer all enquiries via phone, email and livechat
• Follow up with customers to ensure their satisfaction.

Your hours of work will be Monday to Friday 08:30 - 5pm, with a 30 minute lunch break making a total of 40 hours per week.

The role is paying up to £30,000.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.