Job Description
Temporary Customer Service Advisors | Birmingham
Macildowie are working with this client based in Birmingham within the professional sports and entertainment sector to recruit a number of experienced Temporary Customer Service Advisors.
Location: Birmingham
Employment Type: Temporary
Working Arrangement: On-site / office-based
Salary: Competitive hourly rate
This is a fantastic opportunity to join a high-profile, fast-paced organisation where customer experience is at the heart of everything they do. We are looking for confident Customer Service Advisors who can provide an excellent service across telephone and digital channels.
The Role
Working as part of a busy customer service team, you'll support customers with a variety of enquiries, helping to resolve issues efficiently while delivering a positive experience.
Key responsibilities will include:
- Handling a high volume of inbound customer enquiries
- Supporting customers with ticketing and account-related queries
- Providing assistance with digital accounts and online services
- Resolving queries at first point of contact wherever possible
- Updating customer information accurately across internal systems
- Communicating clearly and professionally across telephone and digital channels
- Working effectively during busy periods when customer demand is high
About You
We're particularly keen to speak with candidates who have previous experience within a contact centre, customer service, ticketing or digital account support environment.
You'll be a confident communicator with strong problem-solving skills, comfortable using multiple systems and able to remain professional when dealing with a high volume of enquiries.
Previous experience within sport isn't essential – strong customer service experience and the ability to pick up new systems quickly are the priorities.
If you're an experienced Customer Service Advisor looking for your next temporary opportunity in Birmingham, we'd love to hear from you.
Macildowie's current adverts use a similarly direct structure for temporary customer-service assignments.
