Job Description
Customer Service and Sales Executive
Blackpole, Worcester (office based)
£25,000 - £30,000 depending on experience
09:00 - 17:00, Monday to Friday
Macildowie are working with a leading client based in Worcester to recruit a Customer Service & Sales Executive to join their close-knit team. This role is ideal for someone with a commercial mindset and a passion for providing first-class service across multiple channels including phone, email, LiveChat, and customer review platforms.
You'll be responsible for handling inbound sales and service enquiries, driving revenue through upselling and cross-selling, and enhancing the company's public reputation by responding to customer reviews with professionalism and empathy.
This is a fantastic opportunity to join a growing organisation within the health and wellbeing sector, where you'll work alongside teams in marketing, accounts, and product to deliver a seamless customer experience.
The Role:
- Process B2C and B2B orders via Magento and SAP Business One
- Proactively identify upsell and cross-sell opportunities
- Convert enquiries into sales using bundles, subscriptions, and promotions
- Manage returns, credits, and resolve customer complaints with empathy and professionalism
- Monitor and manage third-party reviews and reputation
- Collaborate with internal teams to improve customer outcomes
About You:
- Minimum 2 years' experience in a customer-facing role (e-commerce, telesales, retail preferred)
- Confident communicator, including over LiveChat and phone
- Organised and accurate under pressure, with solid Office 365 skills
- Commercially focused with a positive, problem-solving mindset
- Comfortable using ERP/e-commerce platforms (SAP Business One, Magento or similar)
If you're a resilient and proactive individual who thrives in a fast-paced environment and is passionate about customer satisfaction and commercial growth, this could be the next step in your career.
Click apply today!
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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
