Job Description
Job Title: Customer Service Administrator
Location: Melton Mowbray
Salary: £26000 - £27000 plus bonus
Hours: Full-time, 9am to 5pm, Monday to Friday
About Us
We are a leading veterinary wholesaler, dedicated to supplying high-quality products and exceptional service to veterinary practices across the UK. Our team is passionate about animal health, and we pride ourselves on delivering reliable, efficient, and friendly support to our customers.
The Role
We are looking for a proactive and organised Customer Service Administrator to join our growing team. This is a varied role where you'll be the first point of contact for our customers, providing excellent service and ensuring all orders, queries, and administrative tasks are handled with accuracy and professionalism.
Key Responsibilities
Handling incoming calls and emails, assisting veterinary practices with product enquiries, orders, and account queries
Processing customer orders accurately and efficiently using internal systems
Updating and maintaining customer records
Investigating and resolving delivery or invoice queries in a timely manner
Liaising with suppliers, couriers, and internal departments to ensure smooth operations
Supporting the wider team with general administrative duties
About You
Previous experience in customer service and/or administration is essential
Excellent communication skills with a friendly and professional manner
Strong organisational skills and attention to detail
Confident using Microsoft Office (Word, Excel, Outlook) and comfortable learning new systems
Ability to multitask and prioritise in a busy environment
A team player with a positive attitude
What We Offer
Private pension
25 days holiday plus bank holidays plus half day for your birthday
Staff discount on products
Free on-site parking
A supportive and friendly working environment with opportunities for career development
and a company who won British Gold Standard Award for best places to work
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
