Customer Service Executive

To support the Customer Team in providing an excellent service to our customer base, ensuring that customer enquiries are dealt with in a timely and accurate manner. This includes overseeing operational duties such as incoming customer queries, housekeeping tasks and report analysis, but also to support the team in achieving their objectives and promoting a strong customer service culture.

Main Duties

• To process orders in a precise and timely manner (manual and EDI) to ensure efficient management of the ship schedule, sending order confirmations, booking in deliveries, chasing stock, dealing with pro forma payments
• To process purchase orders to suppliers for bespoke /non stocked items, to chase supplier invoices on a regular basis for drop/back to back shipments raised, and to create new codes for bespoke units in line with department guidelines
• Receiving and placing customer service telephone calls. Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
• To maintain the enquiries and quote process via precise and timely processing in order to generate new business. Raising and amending quotes, sending to the customer, investigating transport costs and quoting these, sending product information where required.
• Following up quotes and ensuring all are recorded in line with business process.
• Recording delivery issues on the complaints system, including processing customer credit requests where raised, investigating customer delivery discrepancies, and reaching an appropriate solution for the customer
• Promotion of our products and services, and to call customers to support department marketing campaigns
• Various housekeeping duties include: closing/completing orders which have passed their requested delivery date should balance shipments not be required, ship schedule management to ensure that all

The successful cabdidate will need to have previosu experience of working in a customer service based role. They role is office based working Monday to Friday and will pay up to £30,000.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.