Job Description
Job Title: Customer support Administrator
Location: Burton On Trent
Pay:27k
Employment Type: Full-time - Temp to Perm
Department: Customer Service & Sales
Job Summary:
We are seeking a dedicated and detail-oriented Sales Support Assistant to join our team. The ideal candidate will be responsible for managing customer forms, providing exceptional customer support, handling product inquiries on customer marketplaces, resolving customer complaints, and making outbound sales calls. This role requires excellent communication skills, a customer-first attitude, and proficiency in Excel and other related software.
Key Responsibilities:
Customer Form Management:
- Accurately complete and maintain customer forms using Excel.
- Ensure all customer information is correctly entered and up-to-date.
- Regularly review and update customer records.
Customer Support:
- Answer inbound calls and emails from customers, providing timely and effective assistance.
- Resolve customer complaints and issues, ensuring customer satisfaction.
- Escalate complex issues to the appropriate department as necessary.
- The role is primarily office-based but may occasionally require travel to other UK locations. Occasional attendance at national exhibitions and regional trade and retail events is required.
Product Inquiries and Marketplace Management:
- Manage and respond to product queries on customer marketplaces (e.g., Amazon, eBay).
- Ensure product listings are accurate, up-to-date, and optimized for search visibility.
- Coordinate with the fulfillment team to resolve any order-related issues.
- Manage online reviews across customer websites and marketplaces.
Sales and Outbound Calls:
- Make outbound calls to existing and potential customers to promote and sell additional products.
- Identify customer needs and recommend relevant products or services.
- Track and report on sales activities and outcomes.
Complaint Resolution:
- Handle customer complaints with empathy and professionalism.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied with the outcome.
- Document complaints and resolutions for future reference.
- Reporting and Documentation:
- Maintain accurate records of customer interactions, sales activities, order statuses, and complaint resolutions using our CRM system.
- Generate regular reports on customer service metrics, order fulfilment, and sales performance.
- Provide feedback to management on recurring customer issues and potential areas for improvement.
Qualifications:
- Proven experience in customer service, sales, or order processing.
- Proficiency in Microsoft Excel and other office software.
- Strong communication skills, both written and verbal.
- Ability to multitask and prioritise tasks effectively.
- A positive attitude and a passion for helping customers.
- Experience with customer marketplaces like Amazon or eBay is preferred.
- Ability to work independently and as part of a team
If this role seems of interest to you please do apply or send your up to date CV
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
