Administrator

Location: Derby

Salary: Up to £30,000 (depending on experience)

Employment Type: Full-time, Permanent

About the Role

My client is looking for a proactive and organised Administrator to join our busy logistics operation in Derby. This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and can keep multiple tasks moving smoothly. You'll play a key part in supporting daily transport operations, processing customer orders, and ensuring any discrepancies or refund claims are handled efficiently.

Key Responsibilities

• Assist with daily transport planning, including scheduling deliveries and coordinating with drivers
• Monitor delivery progress and update internal systems accordingly
• Liaise with customers, drivers, and internal teams to resolve delivery issues
• Process incoming orders accurately and within agreed timeframes
• Maintain up‑to‑date records across internal systems
• Ensure all documentation is completed and filed correctly
• Investigate delivery discrepancies, shortages, or damages
• Handle refund and credit requests in line with company procedures
• Communicate outcomes clearly to customers and internal teams
• Provide day‑to‑day administrative support to the logistics and transport teams
• Prepare reports, spreadsheets, and documentation as required

• Support continuous improvement initiatives within the department

Skills & Experience

• Previous experience in logistics, transport, or a similar administrative role
• Strong organisational skills and attention to detail
• Confident communicator with the ability to build good working relationships
• Comfortable working with transport management systems and Microsoft Office
• Ability to work under pressure and manage competing priorities

What They Offer

• Competitive salary up to £30,000
• Opportunities for progression within a growing logistics business
• Supportive team environment
• Company benefits package

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