Techncal Administrator

Job Title: TECHNICAL SALES ADMINISTRATOR

Summary of Position:

Managing the assessment and provision of appropriate responses to incoming customer enquiries. The generation and issuing of formal technical quotations in a timely and accurate manner to ensure excellent customer service.

Main Duties & Key Responsibilities:

• Be the first port-of-call for customer sales enquiries including responding to emails and telephone calls
• Preparing sales quotations based on email and telephone enquiries, and via the Business Development team
• Calculate pricing for servicing work, spare parts and preparing service contracts
• Reviewing current approach with customers and previous quotations to ensure the correct pricing, currency, payment terms, discounts and shipping arrangements are applied where applicable
• Liaise with the Packing Department to obtain accurate weights and dimensions
• Liaise with the Production Department to obtain accurate product lead times
• Obtain freight quotes from logistics providers
• Provide a strong understanding of Copley products and in particular the features and benefits for customers applications
• Identify opportunities to 'up-sell' or address 'gaps' in customer requests and discuss these with the Business Development Team
• Providing appropriate technical guidance and relevant equipment literature when appropriate
• Dealing with technical queries including liaising with other functions, including the Business Development Team, Technical Support Department and Customer Account Managers, as required
• To maintain timely and accurate records in the CRM.
• To input and manage data within the SAGE200 commercial modules
• Updating price lists and master quotes templates
• Perform other routine clerical tasks as assigned and requested by the Line Manager
• Must be aware of duties relating to Health and Safety and work in a safe manner at all times
• To actively seek Continuous Improvements in all activities carried out

Specific Skills & Experience:

• Minimum of A-levels in maths and science related subjects
• Experience in a similar technical/scientific role, ideally with a global customer base.
• Excellent time management skills.
• Highly organised and diligent with a strong attention to detail
• Excellent communication skills, both written and verbal.
• Computer literate, with good knowledge of Microsoft Office products
• Experience of Sage 200 and CRM
• Enthusiastic and proactive work ethic.
• Determination and resilience.
• Must be able to work alone or as part of a team in a demanding and work-intensive environment
• Must be confident, flexible and willing to change duties to meet the changing demands of the company
• Willing and capable of learning new skills

Personal Attributes:

• A willingness to propose new ideas and processes.
• Enthusiasm to develop your own skills and knowledge.
• A calm demeanour, the ability to work well under pressure, and meet deadlines.
• A flexible approach to work.
• The ability to accept and action feedback.

Remuneration & Reporting

• Salary £30,000 per annum
• Usual Copley staff benefits including 25 days annual leave plus bank holidays, competitive pension plan, lunch and a discretionary bonus scheme
• Open to both full-time and part-time applications
• Reporting to the Office Manager