Job Description
Customer Service Team Leader
LE8, Leicester
£30,000 - £35,000
Permanent | Full Time | Office Based
Macildowie are working with this client based in Leicester to recruit a Customer Service Team Leader into their growing automotive services business.
This is a newly created role and a great opportunity for an experienced customer service professional who is ready to take ownership of a small team while remaining hands-on with customers day to day.
You'll be managing a team of two within a busy customer-facing environment, helping to ensure customers receive a consistently high standard of service from their first interaction through to resolution.
The Role
As Customer Service Team Leader, you'll take responsibility for the day-to-day running of the customer service function while remaining actively involved in the operation.
Your responsibilities will include:
- Managing, supporting and developing a team of two
- Handling customer complaints and more complex queries
- Ensuring customers receive a professional and responsive service
- Supporting the reception function and acting as a key point of contact for customers
- Monitoring workloads and helping the team prioritise effectively
- Leading by example and getting involved when the team is busy
- Identifying opportunities to improve customer service processes
- Supporting the business as it continues to grow
What We're Looking For
We're looking for somebody who enjoys being close to the operation rather than managing from a distance.
You'll ideally have:
- Previous experience within customer service, customer care or a similar customer-facing environment
- Experience supervising, coaching or managing a small team
- Confidence dealing with complaints and challenging customer conversations
- Strong communication and relationship-building skills
- A practical, hands-on approach
- The ability to stay organised and calm in a busy environment
- A genuine interest in improving the customer experience
Experience within automotive, accident repair, vehicle services or another fast-paced service-led environment would be advantageous, although isn't essential.
What's On Offer?
- Salary of £30,000 - £35,000
- Permanent, full-time position
- A newly created role with the opportunity to make it your own
- Responsibility for a small team
- The chance to join a growing business
- A varied role combining customer service, leadership, complaints and reception responsibilities
- Fully office-based position in LE8, Leicester
If you're an experienced customer service professional looking for your next step into a hands-on leadership position, we'd love to hear from you.
