Branch Manager

Branch Manager

Braintree, Office Based
Hours: Monday to Friday, 08:00 - 17:00
Salary: Up to £90,000 + Bonus

Macildowie are delighted to be working in partnership with our client in Braintree to recruit a Branch Manager. This is a key leadership role within a high-performing organisation, offering a competitive salary and the opportunity to drive real impact across commercial, operational and people performance.

Role Overview

As Branch Manager, you'll take full ownership of the branch's operations - leading sales, logistics, warehousing and customer service functions. You'll be responsible for driving growth, efficiency and excellence while fostering a positive, high-performance culture. Collaborating closely with Head Office and other branches, you'll ensure consistent standards and best practices across the network.

Key Responsibilities

• Oversee all daily branch operations, ensuring efficiency across sales, warehousing, logistics and customer service.
• Deliver commercial growth through proactive account management, business development and sales initiatives.
• Work collaboratively with Head Office teams (Purchasing, Production, Logistics, HR, Finance) to support smooth, aligned operations.
• Share best practice and maintain consistency across branches.
• Build and maintain strong customer relationships to maximise retention and revenue.
• Monitor sales and operational KPIs, analyse performance data and implement continuous improvement initiatives.
• Drive operational excellence by maintaining process accuracy, service quality and cost efficiency.
• Lead, motivate and develop branch employees to achieve both individual and team objectives.
• Champion Customer Service Excellence initiatives to enhance client satisfaction and engagement.
• Identify local market opportunities and provide insight to support wider business strategy.
• Ensure robust stock management, working closely with central logistics teams.
• Hold regular team meetings to communicate goals, updates and results.
• Represent the branch in cross-site collaborations and continuous improvement projects.
• Conduct appraisals and implement personal performance plans (PPPs) to support development.
• Maintain compliance with all QHSE policies and uphold a safe, efficient working environment.
• Manage obsolete stock, uphold company policies and hold the team accountable for performance aligned to company values.

The Candidate

• Proven experience in leading branch or multi-department operations within a commercial or logistics setting.
• Strong time management and organisational skills, with a proactive and positive approach.
• Excellent communication skills - able to inspire, engage and align teams.
• A natural problem solver, adaptable and focused on continuous improvement.
• Confident in providing and receiving feedback, fostering collaboration and accountability.
• Strategic thinker with a strong operational mindset and commercial acumen.
• A motivating leader who balances short-term performance with long-term strategic goals.

If you're a results-driven leader with strong commercial insight and a track record of delivering operational excellence, this is an outstanding opportunity to make your mark and contribute to the continued success and growth of a leading business.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.