Customer Service Agent

Job Title: Customer Service Representative
Location: Nottingham City Centre (NG1)
Salary: £24,000 - £26,000 per annum
Job Type: Full-time, Permanent
Working Hours: Monday to Friday, 9:00am - 5:30pm (No weekends)

Job Description

Are you passionate about delivering excellent customer service? Looking to join a supportive team with real opportunities for career progression?

We're currently hiring a Customer Service Representative to join our growing team based in Nottingham City Centre. This is a fantastic opportunity for someone looking to develop their skills and grow within a forward-thinking company.

Key Responsibilities

• Responding to customer enquiries via phone, email, and live chat

• Resolving issues efficiently while maintaining a professional and friendly approach

• Accurately updating customer records and managing account information

• Liaising with internal teams to ensure a smooth customer experience

• Delivering excellent service that reflects our company values

What We're Looking For

• Previous experience in customer service (contact centre, retail, hospitality, etc.) preferred

• Strong communication skills - both written and verbal

• A positive, can-do attitude and the ability to remain calm under pressure

• Good computer literacy and confidence with learning new systems

• A team player who's eager to learn and develop professionally

What You'll Get in Return

• £24,000 - £26,000 salary (depending on experience)

• Clear progression path with opportunities to move into senior or specialist roles

• Regular performance reviews and bonus incentives

• 28 days holiday including bank holidays (increases with service)

• A friendly, inclusive team culture

• Convenient city centre location with excellent public transport links

• Comprehensive training and ongoing support from day one

How to Apply

Click Apply Now to upload your CV. If shortlisted, one of our team will be in touch to arrange a quick, informal chat.

Or Email a copy of your CV

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.