Daniel Burrows

An opportunity is available for a candidate to join a dynamic team as a Bid Support Administrator within the organisation. This role falls under the supervision of the Bids Manager and involves collaboration with colleagues in a small and active team. The primary responsibilities include providing administrative support in the context of IT hardware maintenance contracts. Comprehensive training will be provided to ensure proficiency in all aspects of this role.

Monday Friday | 9am - 5:30pm | Hybrid Working

Responsibilities:

• Management and response to incoming email communications.
• Logging and confirmation of new maintenance requests.
• Procurement of supplier quotations as required.
• Development and preparation of quotation templates using Microsoft Excel.
• Filling quotation templates with data from diverse sources, preparing them for the team's use.
• Assessment of geographical, engineering, and SLA capabilities through internal tools like visual mapping tools.
• Creation of standard maintenance quotations utilising predefined pricing or processes with Excel or an online portal.
• Handling and facilitating responses to inquiries from customers and suppliers.
• General administrative assistance in support of the wider team and its service requirements.
• A commitment to acquiring knowledge about our partners and products to fulfill the above duties.
• Qualifications, Skills, and Experience:
• Previous administration experience, particularly in a business environment, is preferred.
• Bid-related experience is advantageous but not mandatory, as comprehensive training is available.
• Strong organisational skills.
• Thrives in a fast-paced and collaborative team environment.
• Exceptional attention to detail.
• Proficiency in Microsoft Office and Microsoft Excel, including vlookup/xlookup/data comparison.
• An understanding or interest in IT hardware is a plus and can be acquired on the job.

Benefits:

• 25 days of annual leave, plus Bank Holidays.
• Additional half-day holiday on your birthday, increasing to a full day from January 1, 2024.
• Participation in the Cycle to Work Scheme after a successful six-month probationary period.
• Death in service benefit at 2 times the annual salary.
• Regular off-site events and social gatherings.
• Quarterly and annual awards recognition.
• Invitations to award ceremonies and partner events.

If you are interested in this role, please upload a copy of your CV to this advert and you will be contacted to discuss in more depth.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Job Title: Branch Team Leader

Location: Chesterfield / Kirkby in Ashfield

Schedule: Monday to Friday, with 2-3 Saturdays a month (paid overtime)

Salary: £25,000 - £28,000 Doe

The company is a dynamic and growing company committed to delivering exceptional service to its customers. Taking pride in fostering a collaborative and inclusive work environment that values innovation, integrity, and continuous improvement.

As the Branch Team Leader, you will play a crucial role in overseeing the day-to-day operations of our branch. Your responsibilities will include managing a team, ensuring efficient work flow, and maintaining a high level of customer satisfaction. This is a Monday to Friday role, with the expectation of working 2-3 Saturdays a month with paid overtime.

Key Responsibilities:

• Lead and motivate a team of employees to achieve performance targets and deliver exceptional customer service.
• Oversee daily operations.
• Collaborate with other departments to streamline processes and improve overall efficiency.
• Conduct regular team meetings to communicate goals, provide feedback, and address any challenges.
• Ensure compliance with company policies, procedures, and safety standards.
• Monitor and analyse key performance indicators to identify areas for improvement.

Qualifications:

• Previous experience in a leadership or supervisory role.
• Strong customer service experience
• Strong organisational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proven track record of achieving and exceeding performance targets.
• Ability to work effectively under pressure and adapt to changing priorities.

Schedule and Compensation:

• Monday to Friday schedule, 8:45 to 16:45
• 2-3 Saturdays a month with paid overtime.
• Competitive salary commensurate with experience.

Please apply with an updated CV and one of our team will be in touch.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Job Title: Branch Team Leader

Location: Chesterfield / Kirkby in Ashfield

Schedule: Monday to Friday, with 2-3 Saturdays a month (paid overtime)

The company is a dynamic and growing company committed to delivering exceptional service to its customers. Taking pride in fostering a collaborative and inclusive work environment that values innovation, integrity, and continuous improvement.

As the Branch Team Leader, you will play a crucial role in overseeing the day-to-day operations of our branch. Your responsibilities will include managing a team, ensuring efficient work flow, and maintaining a high level of customer satisfaction. This is a Monday to Friday role, with the expectation of working 2-3 Saturdays a month with paid overtime.

Key Responsibilities:

• Lead and motivate a team of employees to achieve performance targets and deliver exceptional customer service.
• Oversee daily operations.
• Collaborate with other departments to streamline processes and improve overall efficiency.
• Conduct regular team meetings to communicate goals, provide feedback, and address any challenges.
• Ensure compliance with company policies, procedures, and safety standards.
• Monitor and analyse key performance indicators to identify areas for improvement.

Qualifications:

• Previous experience in a leadership or supervisory role.
• Strong customer service experience
• Strong organisational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proven track record of achieving and exceeding performance targets.
• Ability to work effectively under pressure and adapt to changing priorities.

Schedule and Compensation:

• Monday to Friday schedule, 8:45 to 16:45
• 2-3 Saturdays a month with paid overtime.
• Competitive salary commensurate with experience.

Please apply with an updated CV and one of our team will be in touch.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Macildowie are currently recruiting for a Business Development Coordinator to join a company who foster a culture of trust and flexibility, allowing team members to work in ways that suit them, their teams, and clients. The organisational structure ensures that every voice is valued, and mutual respect is upheld.

Schedule: Monday to Friday, Hybrid

Salary: £26,000 - £31,000 DEO

We are seeking a dynamic Business Development Coordinator. In this role, you will collaborate with Business Development Managers to elevate the firm's profile and support marketing activities aimed at cultivating new business opportunities.

Key Responsibilities:

• Maintain CRM Pipeline records and conduct research on clients and potential clients.
• Create compelling PowerPoint presentations from the CRM dashboard.
• Identify target markets and potential clients, conducting background research, and updating the database.
• Monitor and manage business development pipelines and action plans.
• Assist in organising and attending office events and external networking events.
• Research industry events for lawyers, manage bookings, and represent the firm when required.
• Develop the use of social media by lawyers, targeting prospects and generating relevant content.
• Assist in preparing content and mailing lists for email campaigns.
• Monitor tracking for website and email campaigns.
• Provide general administrative support and handle ad hoc tasks related to Business Development.
• Utilise the telephone as a sales and marketing tool with confidence.
• Demonstrate expertise in social media platforms (LinkedIn, Twitter, Blogs) and train others on these platforms.
• Attend meetings with internal sector focus groups, contributing to the creation of business development action plans.
• Prepare key Action Point's following meetings and actively support plan implementation.

Your Skills and Qualifications:

• Educated to degree level, preferably in marketing or a business-related field, or equivalent qualifications/training (CIM).
• Advanced knowledge of MS Office, especially Word, Excel, and PowerPoint.
• Familiarity with social media channels.
• Previous experience in a business development role within a law firm or other professional services firm is advantageous.
• Strong focus on customer service.
• Excellent written and verbal communication skills at all levels.
• Flexible approach to work.
• Exceptional ability to prioritise and manage multiple tasks simultaneously.
• Proven ability to develop relationships through networking and referrals.
• Strong organisational skills.
• Ability to work independently and collaboratively as part of a team.
• Excellent attention to detail.

Please apply with an updated CV and one of the team will be in touch.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Macildowie are seeking a dynamic and talented Business Development Manager to join a well-established business, based in the East Midlands with offices in Nottingham, Leicester, and Derby. Reporting to the Business Development Director, this role offers a unique opportunity to drive growth through strategic business development activities. While prior experience in professional services is beneficial, it is not mandatory.

£45,000 - £55,000 DOE | Monday - Friday | Hybrid | 9am-5pm

Key Responsibilities:

• Identify growth opportunities and generate new business leads.
• Build and nurture a robust network to support regional and national growth.
• Establish strong relationships with both new and existing intermediaries.
• Develop additional work opportunities from existing business relationships.
• Identify appropriate forums for client engagement.
• Coach, mentor, and support key stakeholders within the organisation.
• Collaborate effectively within a team environment.

Role & Duties:

• Develop initiatives to increase new business opportunities.
• Research and identify target clients within various sectors.
• Prospect for potential new clients and convert leads into business.
• Identify and advise key stakeholders on new business opportunities.
• Collaborate to understand client needs, concerns, and objectives.
• Monitor and manage sales information, including conversion rates, targets, and pipeline.
• Build strong and supportive relationships with key clients.
• Work closely with stakeholders to present new products and services.
• Implement business development aspects of the departmental strategy.
• Attend networking events and provide market trend feedback.
• Assist in preparing pitches and proposals.

Skills and Experience:

• Strong understanding of the UK Corporate, Mid-Market, and SME business environments.
• Demonstrated success in business development, ideally within professional services.
• Experience working with senior management and key stakeholders.
• Entrepreneurial mindset with outstanding relationship-building skills.
• Proficient in project management and pipeline development.
• In-depth knowledge of complex sales and long selling cycles.
• Track record of meeting deadlines and achieving targets.
• Commercial acumen with an eye for profitable opportunities.
• Ability to foster strong relationships with internal and external stakeholders.
• Leadership skills to drive sales and manage teams.
• Effective communication, persuasion, and innovation.
• Confident, resilient, and determined.
• Collaborative team player, capable of motivating both up and down the organisation.

If you are interested in this role please apply with your most up to date CV and we will be in contact with you to discuss the role in more depth.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Join a dynamic team in Nottingham city centre by taking on the role of Business Liaison Officer!

This company is dedicated to enhancing Nottingham's economic growth and fostering a vibrant community. As a Business Liaison Officer, candidates will play a pivotal role in promoting the city centre as a prime destination for locals and visitors alike.

Monday - Friday | Flexible Hours | £24,400 | Full Time | Office Based

About the Position:

• This is a full-time role based in Nottingham city centre, offering flexible working hours
• Key responsibilities include cultivating relationships with businesses, disseminating information about marketing campaigns, and documenting interactions in the CRM database
• Candidates will have the opportunity to coordinate networking events and represent the brand at various city-wide functions
• The position entails frequent outdoor work and solitary visits to businesses across the city centre, emphasising the importance of adaptability and resilience

About Ideal Candidates:

• Confident, charismatic, and well-groomed individuals with exceptional communication skills
• Capable of working autonomously, juggling multiple projects, and meeting deadlines effectively
• Enthusiastic about promoting the city centre and establishing robust connections with businesses and partners
• Comfortable working in diverse weather conditions and available to attend events during evenings and weekends

If you are interested in this role, please apply with an updated CV and someone will be in touch.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Macildowie are currently recruiting for a Commercial Account Handler to join a well established company based in Nottingham. As a valued member of the commercial broking team in Nottingham, your role revolves around delivering top-tier customer service and maintaining technical excellence. You will handle inquiries from commercial clients, assist with renewals, and support new business transactions.

Responsibilities:

• Manage new business inquiries and client renewals, including the re-marketing of policies and the issuance of renewal documentation in adherence to FCA guidelines.
• Skillfully address incoming client queries related to policy coverage and requested changes.
• Foster relationships with key insurer markets.
• Collaborate closely with the field sales team (account executives) and the broader team to provide comprehensive broking services and contribute to the preparation of client reports.
• Identify opportunities for cross-selling and up-selling to existing clients.
• Play an integral role in achieving the team's revenue goals, with a focus on both renewal retention and new business acquisition.

Success Metrics:

• Consistent achievement of objectives, Key Performance Indicators (KPIs), and targets.
• Completion of mandatory training and engagement in Continuing Professional Development (CPD).
• Feedback collection from customers, stakeholders, and colleagues.
• Consistent demonstration of our organisational values and behaviours.

Qualifications and Skills:

• Private Lines (Motor) account handling experience.

Experience:

• Prior experience in commercial account handling.
• Skills, Knowledge, and Aptitude:
• Proficiency in commercial insurance spanning multiple classes.
• Strong written and verbal communication skills.
• Effective negotiation abilities.
• Customer-focused mindset with a knack for sales.
• Familiarity with Acturis (not mandatory but beneficial).
• An interest in motor sport (preferred but not mandatory).

Qualifications and Training:

Cert CII qualification (not mandatory but a willingness to work toward it).

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Macildowie is thrilled to announce a promising career opportunity for a Contracts & Ski Coordinator. This role offers the chance to be a crucial contributor to the shaping of unforgettable ski experiences for clients.

Responsibilities:

• Collaborates with the Italy Ski Contracting Team to source and book ski accommodation in alignment with business needs and group trip requirements.
• Assists in securing advantageous commercial agreements for ski schools, ski hire, lift passes, and coach companies, enhancing product differentiation.
• Contracts ski accommodation, packages, and ground elements for emerging destinations like Andorra, Austria, and Germany, working closely with Destination Agencies where applicable.
• Conducts on-site Health & Safety audits upon request.
• Travels to new resorts and trade fairs to develop new products.
• Inputs into the Ski Programme development strategy.
• Cultivates strong relationships with key suppliers in destinations to ensure favourable commercial terms and competitive rates.
• Inputs costs, payments, and commercial conditions into the internal MI and booking system, addressing any queries internally and externally.
• Ensures timely processing of invoices and accurate maintenance of costs within the company MI system.
• Provides accurate hotel and resort information to the sales and operations teams as soon as properties become available.
• Reviews customer feedback, addresses service or quality issues with suppliers, creates action plans, and monitors progress.

Additional Opportunities:

• Collaborates with Product, Sales, and Operations teams to deliver the annual Ski Championships, assist with inspection visits, and participate in ski promotional events.

Skills/Knowledge Required:

• Possesses strong negotiation skills.
• Demonstrates excellent communication skills.
• Has knowledge and experience in sourcing and booking ski elements for group tours.
• Exhibits the ability to develop and maintain close working relationships with suppliers.
• Thrives under pressure and meets tight deadlines.
• Shows a strong attention to detail.
• Possesses exceptional organisational and planning skills.
• Capable of working independently as well as part of a team.

If you are interested in this role, please apply with an update CV and someone will be in touch.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

£24,000 - £26,000 | Monday to Friday | Permanent

A reputable construction company is seeking a dedicated and efficient Customer Service Administrator to join their dynamic team. This is an excellent opportunity for an individual with strong organisational and communication skills to contribute to a thriving work environment.

Key Responsibilities:

• Administration Support: Assist with general administrative tasks, including data entry, filing, and document management.
• Reception: Manage front desk activities, greet visitors, and ensure a positive first impression.
• Mail room: Oversee incoming and outgoing mail, packages, and deliveries.
• Switchboard: Operate the company switchboard, directing calls and providing information as needed.
• Transport Booking: Liaise with relevant departments to coordinate and support transport bookings.
• Customer Service: Maintain relationships with internal and external customers

Qualifications and Skills:

• Proven experience in a customer service or administrative role.
• Excellent communication and interpersonal skills.
• Strong organisational abilities with attention to detail.
• Proficient in basic office software (e.g., Microsoft Office).
• Ability to multitask and work efficiently in a fast-paced environment.

Working Environment:

Joining the team means becoming a part of a collaborative and dynamic work culture. The successful candidate will play a crucial role in maintaining the companies commitment to excellence in customer service.

Ready for the Challenge? Apply Now!
If you're excited about making a real difference and thriving in a dynamic environment, seize this opportunity! Apply with your updated CV and someone will be in touch

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Macildowie are currently seeking a dedicated customer service professional with a proven track record in customer service, sales, or business development. The company is seeking a Customer Service Advisor to join their team based in Burton upon Trent.

Up to £25,000 | Monday to Friday | 9am - 5pm

Key Responsibilities:

• Utilises the in-house database to identify and engage existing customers, driving new orders and fostering increased business.
• Cultivates positive and enduring relationships with customers, gaining a deep understanding of their needs.
• Processes orders efficiently, ensuring customer details are accurate and up-to-date.
• Addresses queries and provides up-to-date product knowledge to meet customer needs effectively.
• Collaborates seamlessly with internal colleagues to deliver the best service to valued customers.
• Provides exceptional customer service, ensuring timely and efficient resolution of customer needs.
• Handles incoming calls, manages customer inquiries, and addresses complaints with precision, ensuring accurate information is recorded and communicated to the relevant parties.
• Manages and responds to customer inquiries received via phone, email, and LiveChat.

Qualifications and Skills:

• Previous experience in customer service, sales, or business development is essential.
• The ideal candidate is self-motivated, proactive, and adept at using initiative to drive results.
• Possesses excellent communication skills, organisational abilities, and attention to detail.
• A friendly and positive team player with an outstanding work ethic.

If you are interested in this opportunity, pleas apply with an updated CV and someone will be in contact.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Macildowie are currently looking for a detail-oriented and organised Order Processor to join a dynamic team in Nottinghamshire.

£24,150 | Monday to Friday | Full Time | Office Based

Key Responsibilities:

• Order Processing: Accurately process customer orders, ensuring all details are correct and align with company policies and procedures.

• Customer Communication: Communicate with customers to confirm order details, provide order status updates, and resolve any order-related issues or inquiries.

• Documentation: Maintain accurate and organised records of all orders, invoices, and related documentation.

• Quality Control: Conduct quality checks on orders to ensure accuracy and completeness before shipment.

• Shipment Coordination: Collaborate with the logistics team to schedule and coordinate order shipments.

• Problem Resolution: Identify and resolve order discrepancies, shipping delays, and other issues promptly and professionally.

Candidate:

• Demonstrates self-motivation, maintains a positive and proactive demeanour, and excels as a valuable team contributor.
• Displays exceptional precision and a keen eye for detail.
• Possesses outstanding organisational and administrative abilities, capable of thriving in high-pressure situations and handling multiple tasks to meet customer SLAs and KPIs.
• Exhibits the capacity for independent thinking and effective problem-solving.
• Demonstrates resilience, flexibility, and the ability to excel in demanding situations.

If you are interested in this role please apply with your most up to date CV and we will be in contact with you to discuss the role in more depth.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Macildowie are currently recruiting for a Customer Service Advisor to join a well-established company and play a pivotal role in delivering exceptional service to a diverse customer base.

£24,150| Full time | Monday - Friday | Office Based

Key Responsibilities:

• Monitor and manage incoming customer inquiries through various channels, ensuring adherence to contractual requirements.
• Collaborate with internal stakeholders and external partners to support our commitment to excellence in service delivery.
• Ensure end-to-end customer service excellence within agreed SLAs and KPIs.
• Follow documented processes and procedures consistently.
• Document all customer interactions in our company systems.
• Utilise provided IT tools effectively.
• Take ownership of operational customer issues, ensuring resolution within agreed service level agreements and KPIs.
• Adhere to established escalation processes and drive them to satisfactory completion when necessary.
• Maintain commercial efficiency's to meet contractual Service Level Agreement requirements.
• Demonstrate a comprehensive understanding of contractual obligations for each customer.
• Cultivate strong working relationships with contractual customers and internal/external stakeholders.
• Complete essential administrative tasks within specified time frames.
• Operate within defined parameters as outlined in the non-contractual bonus scheme, delivering customer service excellence.

Candidate:

• Demonstrates self-motivation, maintains a positive and proactive demeanour, and excels as a valuable team contributor.
• Displays exceptional precision and a keen eye for detail.
• Possesses outstanding organisational and administrative abilities, capable of thriving in high-pressure situations and handling multiple tasks to meet customer SLAs and KPIs.
• Exhibits the capacity for independent thinking and effective problem-solving.
• Demonstrates resilience, flexibility, and the ability to excel in demanding situations.

If you are interested in this role please apply with your most up to date CV and we will be in contact with you to discuss the role in more depth.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Embark on a rewarding journey as a Customer Service Executive, serving as the front line representative for our customers. Your role will involve resolving queries, managing customer returns, and providing exceptional service across various channels.

Monday - Friday | Full time in the Office | Competitive Salary | 8am-4pm, 10am - 6pm | On-site Parking | On-site Gym & Games Room

Key Responsibilities:

• Handle customer inquiries via telephone, Live Chat, and email.
• Effectively manage product-related issues, deliveries, damages, and quotations.
• Utilise expertise in couriers and company portals for tracking and managing deliveries.
• Process web orders and navigate the Warehouse Management system.
• Conduct negotiations/discussions with customers on replacements, returns, and damaged goods.
• Maintain continuous communication with customers experiencing extended lead times.
• Demonstrate a commitment to continuous improvement in customer services.
• Cultivate relationships with key stakeholders in warehouse, finance, and marketing.

Person Specification:

• Experience in e-commerce environments, strong IT skills, and familiarity with KPIs.
• Effective multitasking, attention to detail, and strong problem-solving abilities.
• Professional communication style with composure in high-pressure situations.
• Ability to establish and sustain effective working relationships with stakeholders.

If you are interested in this role, please apply with an updated CV and someone will be in contact.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

A dynamic and experienced Customer Service Manager is sought to join a thriving business based in Nottingham. This key role will shape and deliver high-quality customer service experiences, contributing significantly to the organisation's success.

Responsibilities:

• Develop and implement effective customer service strategies and processes to ensure high levels of customer satisfaction.
• Lead, motivate, and manage a customer service team, setting clear performance expectations and providing regular feedback.
• Collaborate with cross-functional teams to address customer issues and improve service delivery.
• Monitor and analyse customer service performance metrics, identifying areas for improvement and implementing corrective actions.
• Ensure compliance with industry standards, KPIs, and best practices in customer service.
• Provide training and development opportunities for the customer service team, fostering a culture of continuous improvement.
• Act as a point of escalation for customer issues, resolving complex problems and ensuring customer satisfaction.
• Communicate regularly with internal stakeholders to provide insights into customer feedback and trends.

Technical Specification:

• The ideal candidate will have proven knowledge and understanding of relevant industry standards and KPIs aligned with the delivery of top-notch customer service.
• They should possess experience in or a willingness to understand training in Advanced Customer Services, ITIL Methodology, and Customer Service Delivery practices, including incident and escalation management.
• Ideally, candidates will have previous experience working within the IT Solutions industry.

Personal Specification:

• The successful candidate will showcase strong, proven management, supervisory, and leadership experience in a Customer Service environment, with the ability to lead and inspire others.
• They must be flexible and capable of working outside of core office hours when business needs require.
• The candidate should exhibit excellent organisational and time management skills, with the ability to work efficiently to meet tight deadlines, especially in the context of continued company growth.
• They will have the ability to set the tone for the team by establishing standards, expectations, conduct, and behaviours through modelling and leadership.
• The ideal candidate will possess exceptional verbal and written communication skills, with the ability to persuade, influence, negotiate, and quickly establish effective working relationships.
• They should demonstrate the ability to identify problems, provide solutions, and implement the most appropriate actions.

If you are interested in this position then apply now with an update CV and someone will be in touch.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Macildowie seeking a dynamic and experienced individual to lead the Customer Success division of a successful organisation. In this role, you will play a crucial part in nurturing strong relationships with internal and external stakeholders. You will mentor customers, guide a dedicated team, drive service improvements, and ensure contractual obligations are met. If you're an excellent communicator, a problem solver, and have a track record in IT service delivery, we invite you to apply.

£50,000 | Hybrid 3 days in the office | Monday - Friday | 9:00 - 5:30

Responsibilities:

• Provide accurate billing forecasts for the future.
• Collaborate with sales and account management teams for renewals and extensions.
• Partner with the Customer Experience Director to foster growth within your assigned client portfolio.
• Identify and capitalise on growth opportunities.
• Generate detailed contract reports on a daily basis.
• Assure compliance with service obligations.
• Conduct regular on-site service reviews with clients.
• Develop close relationships with customers through site visits.
• Deliver performance reports and packs to clients.
• Manage and resolve service issues and escalations to satisfaction.
• Serve as a senior-level representative for IT, assuming accountability and responsibility.
• Engage with internal and external stakeholders to manage requirements and requests.
• Establish and promote a culture of service excellence and quality.
• Collaborate with the Service Delivery team to design and implement new processes and policies.
• Manage service delivery calls and requests with a proactive and solution-oriented approach.
• Identify process improvements across departments in collaboration with internal stakeholders.
• Maintain and update Standard Operating Procedures (SOPs).
• Adhere to company guidelines including HR and H&S policies.

Essential Qualifications, Skills & Experience:

• Proven track record of successful IT service delivery experience.
• Demonstrated ability in managing IT service delivery effectively.
• Capability in budget and P&L management.
• ITIL qualification.
• Strong communication skills, both verbal and written, with excellent planning and organisational abilities.
• Ability to remain composed under pressure and adapt to changing demands.
• Pragmatic problem-solving skills with a solutions-focused approach.
• Confidence in presenting to clients and building lasting relationships.
• Flexible approach to work and working hours.

Please note that the selected candidate will be required to successfully pass SC UK MOD clearance.

If you are interested in this role please apply with your most up to date CV and we will be in contact with you to discuss the role in more depth.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Job Title: Estimating Administration Assistant

Location: Nottingham, UK

Salary: £25,000 - £30,000 per annum

Macildowie are currently recruiting for an Estimating Administration Assistant to join a well-established company based in Nottingham. The Estimating Administration Assistant will play a crucial role in supporting the estimating team by providing efficient administrative and organisational assistance, with a strong emphasis on data management. This role is ideal for someone who thrives in a fast-paced environment, possesses excellent organisational skills, and is eager to contribute to the success of a growing company.

Key Responsibilities:

• Collaborate with the estimating team to gather, organise, and maintain accurate data.
• Utilise data management tools and software to input and track project information.
• Ensure data integrity and consistency in project files, documentation, and databases.
• Assist in the implementation and maintenance of data management procedures.
• Handle general administrative tasks such as filing, data entry, and correspondence.

Qualifications and Skills:

• Previous experience in administration, with a focus on data management.
• Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with data management tools or software.
• Excellent organisational, time-management, and attention-to-detail skills.
• Ability to analyse and interpret data.
• Effective communication and interpersonal skills.

If you are interested in this position, please apply with an updated CV and someone will be in touch.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Are you a dynamic and results-oriented individual with a passion for sales and events? Our client, a leading player in the entertainment industry, is currently seeking an enthusiastic Event Sales Executive to join their team (Midlands Based). If you thrive in a fast-paced environment and enjoy building relationships with clients, this could be the perfect opportunity for you!

Overview of the Role: As an Event Sales Executive, you will play a pivotal role in driving revenue growth through promoting business-to-business opportunities within the education sector and small to medium-sized companies. Reporting to the UK Sales Manager, you will be responsible for developing and implementing sales strategies, managing client relationships, and coordinating flawless execution of events across the national territory.

Main Duties:

• Develop and implement a sales and marketing strategy to increase private group bookings across all locations.
• Analyse sales activity and suggest improvements in marketing communications.
• Support the UK Sales Manager by attending trade exhibitions, events, and handling administrative duties.
• Oversee event planning, manage client expectations, and coordinate with internal teams for successful event execution.
• Proactively identify new sales leads, arrange meetings with clients, and manage the full sales cycle.
• Report competitor activity to the UK Sales Manager and develop strategies to stay competitive in the marketplace.
• Achieve annual sales targets for incoming leads, sales conversion rates, and new business generation - 70% base/incoming leads and 30% new business.
• Provide after-sales service to previously booked events/corporate clients and promote upcoming events.
• Report sales results to the National Sales Manager on a regular basis.

Ideal Candidate:

• Minimum 2 years of sales and customer service experience, ideally in a B2B role within the Leisure & Hospitality industry. (Desired but not essential)
• Strong time-management skills and ability to work towards targets.
• Sound knowledge of sales and negotiation processes.
• Excellent communication and presentation skills.
• Strong attention to detail and analytical abilities.
• Resilient, highly driven, and self-motivated with a desire for personal growth.
• Full UK driving licence, own car, and willingness to travel nationally with occasional overnight stays.

Qualifications and Training:

• Degree in Business, Management, or Marketing desired but not essential.
• Customer Service or Sales NVQ desired but not essential.
• Training in customer service, negotiation, selling skills, leadership, and time management preferred.

Benefits:

• Flexible working hours, with core hours from 10am to 6pm, Monday to Friday.
• Quarterly bonus structure based on sales revenue targets.
• Opportunities for personal and professional development within a reputable and ambitious company.

If you are interested in this role, please apply with an updated CV and someone will be in touch.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Macildowie are currently recruiting for an Administrative Support Specialist to join a Nottingham Real Estate team. This role primarily involves administrative, financial, and file management support. While previous office-based administration experience is preferred, we welcome candidates who demonstrate a positive attitude, strong organisational skills, and a commitment to delivering exceptional service.

Key Responsibilities:

• Inputting data into business development databases as required.
• Managing priorities and workloads to meet deadlines.
• Updating and maintaining all files, including correct naming and filing in our case management system.
• Handling file opening and closing processes, including client care documentation.
• Document production, including audio typing and general document creation.
• Processing conflict searches on new files for lawyer review.
• Handling printing, copying, and scanning of documents and post.
• Verifying data accuracy in client and internal records.
• Managing online applications, such as Land Registry and Searchflow.
• Conducting searches and, in due course, completing Stamp Duty Land Tax returns.
• Assisting with various administrative tasks, including room and taxi bookings, hand deliveries, courier requests, and other ad hoc requests.
• Answering internal and external calls on behalf of team members.
• Assisting with bill processing and expense claims as needed.
• Handling cheque requests and financial transactions.
• Liaising with lawyers and colleagues to take instructions and provide work progress updates.

Required Technical Skills:

• Relevant office-based administration experience.
• Proficiency in document management and case management systems.
• Strong knowledge of Microsoft Office.

Qualities of a Successful Candidate:

• Effective communication skills for interaction with internal and external clients.
• Strong organisational abilities and the capability to manage time effectively in a fast-paced environment.
• Conscientiousness and personal accountability for work delivery and quality.
• A positive, adaptable attitude in the face of change.
• Excellent attention to detail.
• Customer service orientation.
• A proactive, professional, and flexible approach to work.
• A willingness and ability to learn and develop over time.

If you are interested in this role please apply with your most up to date CV and we will be in contact with you to discuss the role in more depth.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Monday - Friday | Hybrid | starting at £43,000

Are you passionate about making a positive impact on health-care? A dynamic opportunity awaits you as a Health Economics Advisor. Join a prominent organisation working in partnership with the NHS, contributing to the delivery of essential health-care products, services, and food across England and Wales.

About the Role: As a Health Economics Advisor, you will play a pivotal role in driving financial and clinical value to NHS Trusts. Your responsibilities include engaging key clinical and procurement stakeholders in meaningful conversations to enhance patient outcomes and quality care innovations.

Key Responsibilities:

• Customer Relationship Management: Develop and implement relationship management plans to build connections with decision-makers and influencers within customer organisations.
• Stakeholder Engagement: Contribute to stakeholder engagement by identifying needs, arranging meetings, and drafting materials to promote understanding and commitment.
• Continuous Improvement: Review and innovate existing operations, ensuring ongoing improvements in processes and systems.
• Customer Experience Strategy: Analyse customer segments, trends, and expectations to contribute to the development of an effective customer experience strategy.

Your Impact:

• Strategic Guidance: Provide subject matter expertise on key clinical strategies, ensuring alignment with customer requirements and adding value to clinicians.
• Data Analysis: Manage individual projects delivering insightful data analysis, strategic recommendations, and operational consulting expertise.
• Stakeholder Relationships: Hold key senior clinical relationships, interpreting results to drive change and acting as a resource for less experienced consultants.

Behavioural Competencies:

• Authenticity: Instil trust through honesty, integrity, and authenticity.
• Innovation: Cultivate innovation by creating new and better ways for organisational success.
• Drive Vision and Purpose: Paint a compelling picture of the vision and strategy that motivates others to action.

Skills You Bring:

• Buyer Indifference Management: Acknowledge and address customer indifference, identifying new needs or opportunities.
• Stakeholder Expectation Management: Identify and manage potential stakeholders, analysing expectations and developing strategies for effective management.
• Data Collection and Analysis: Analyse data trends for insightful reports guiding decision-making.
• Negotiation: Negotiate consensus between internal and external parties with different interests.

Experience:

• Stakeholder management experience, preferably within the NHS industry, along with data analysis skills and knowledge of procurement partner needs.

Ready for the Challenge? Apply Now!
If you're excited about making a real difference and thriving in a dynamic environment, seize this opportunity! Apply with your updated CV and someone will be in touch.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.