Daniel Burrows

Job Description: As a Receptionist Administrator, you will be the first point of contact for our client's organisation. Your primary responsibilities will include greeting visitors, managing phone calls, and performing various administrative tasks to ensure the smooth operation of the office.

Key Responsibilities:

• Greet and welcome visitors with a friendly and professional demeanour.
• Answer and direct phone calls, taking messages when necessary.
• Manage the reception area, ensuring it is tidy and presentable.
• Coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
• Handle incoming and outgoing mail and deliveries.
• Assist with scheduling appointments and meetings.
• Perform clerical duties
• Provide administrative support to various departments as needed.
• Monitor office supplies and place orders when necessary.

Qualifications:

• Proven experience as a receptionist, front office representative, or similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
• Excellent written and verbal communication skills.
• Strong organisational and multitasking abilities.
• Attention to detail and problem-solving skills.
• Friendly, professional, and customer-focused attitude.
• Ability to work independently and as part of a team.

If you are interested in this role, please apply with an updated CV and someone will be in touch.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Job Description: As a Receptionist Administrator, you will be the first point of contact for our client's organisation. Your primary responsibilities will include greeting visitors, managing phone calls, and performing various administrative tasks to ensure the smooth operation of the office.

Key Responsibilities:

• Greet and welcome visitors with a friendly and professional demeanour.
• Answer and direct phone calls, taking messages when necessary.
• Manage the reception area, ensuring it is tidy and presentable.
• Coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
• Handle incoming and outgoing mail and deliveries.
• Assist with scheduling appointments and meetings.
• Perform clerical duties
• Provide administrative support to various departments as needed.
• Monitor office supplies and place orders when necessary.

Qualifications:

• Proven experience as a receptionist, front office representative, or similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
• Excellent written and verbal communication skills.
• Strong organisational and multitasking abilities.
• Attention to detail and problem-solving skills.
• Friendly, professional, and customer-focused attitude.
• Ability to work independently and as part of a team.

If you are interested in this role, please apply with an updated CV and someone will be in touch.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

An exciting opportunity has arisen for a part-time Administrator to join a friendly Mechanical Engineering team based in Nottingham. The successful candidate will work 3 to 4 days a week between Monday and Friday, from 09:00 am to 17:00 pm, with a 30-minute lunch break. Specific days will be decided between the business and the successful candidate, ideally Monday, Tuesday, and Friday, with a potential fourth day.

Role Requirements:

• Proven experience in a professional environment
• Experience working with a SAP system is desirable but not essential
• Enthusiasm, flexibility, and team working skills
• Ability to establish priorities, work independently, and proceed with objectives without supervision
• Excellent PC skills, including Outlook, Word, and Excel
• Proven written and verbal communication skills with a high level of accuracy and attention to detail
• Proactive, logical, and methodical with a 'can-do' attitude and a willingness to learn
• Excellent communication and customer service skills

Role Responsibilities:

• Plan workload for engineers and subcontractors using available systems
• Manage engineers workload, re-plan, and assign as required based on priority and demand
• Assist with reactive dispatch calls to engineers based on their geographical location and service delivery arrangements
• Prioritise urgent jobs, plan and dispatch operatives/subcontractor support to the relevant address
• Raise purchase orders
• Ensure all completed jobs are invoiced in the appropriate month with the required paperwork
• Assist management with the production of quotations
• Work independently and as part of a team as business requirements dictate
• Support the management team by logging specific requests and inputting details into SAP
• Use internal scheduling systems
• Collate accurate reports as required
• Provide general admin support

If you are interested in this role, please apply with an updated CV and someone will be in touch!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Are you an organised and professional Administrator looking for a rewarding opportunity? Our client is seeking a dynamic individual to join their team and provide top-notch administrative support for their care home.

Monday - Friday | Full Time | 9 - 5 | Temporary

Key Responsibilities:

• Efficiently manage telephone calls, emails, and post.
• Keep accurate records for residents and staff.
• Handle room enquiries and show prospective residents around.
• Communicate with residents in a friendly and respectful manner.
• Liaise with support teams and provide necessary information promptly.
• Assist with onboarding new team members, processing leavers, and handling employee matters.
• Greet visitors, maintain a tidy reception area, and provide refreshments.
• Purchase supplies within budget.
• Assist Home Managers with various administrative tasks.
• Maintain confidentiality and comply with GDPR and other regulatory requirements.
• Assist in booking entertainment and coordinating with relevant parties.
• Ensure all equipment is maintained and records are kept.
• Manage petty cash, resident sundries, and other funds.
• Support any other tasks as required.
• Work within company policies and attend required training.
• Comply with health and safety regulations and infection prevention standards.
• Be an active and encouraging team member.
• Embrace and promote the vision of being 'a superb place to live or work.'

Person Specification:

• Previous administrative experience is essential; experience in a care home setting is desirable.
• Valid driving license.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Strong English language, numeric, and literacy skills. Excellent communication, organisation, and punctuality. Approachable and reliable team player.
• Commitment to diversity, equality, and anti-discriminatory practices. Dedication to the vision and values is essential.

Why Join Our Client?

• Be part of a supportive and friendly team.
• Contribute to a positive and professional environment.
• Help provide exceptional care and service to residents.

If you are interested in this role please apply with an updated CV and someone will be in contact.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

An opportunity is available for a candidate to join a dynamic team as a Bid Support Administrator within the organisation. This role falls under the supervision of the Bids Manager and involves collaboration with colleagues in a small and active team. The primary responsibilities include providing administrative support in the context of IT hardware maintenance contracts. Comprehensive training will be provided to ensure proficiency in all aspects of this role.

Monday Friday | 9am - 5:30pm | Hybrid Working

Responsibilities:

• Management and response to incoming email communications.
• Logging and confirmation of new maintenance requests.
• Procurement of supplier quotations as required.
• Development and preparation of quotation templates using Microsoft Excel.
• Filling quotation templates with data from diverse sources, preparing them for the team's use.
• Assessment of geographical, engineering, and SLA capabilities through internal tools like visual mapping tools.
• Creation of standard maintenance quotations utilising predefined pricing or processes with Excel or an online portal.
• Handling and facilitating responses to inquiries from customers and suppliers.
• General administrative assistance in support of the wider team and its service requirements.
• A commitment to acquiring knowledge about our partners and products to fulfill the above duties.
• Qualifications, Skills, and Experience:
• Previous administration experience, particularly in a business environment, is preferred.
• Bid-related experience is advantageous but not mandatory, as comprehensive training is available.
• Strong organisational skills.
• Thrives in a fast-paced and collaborative team environment.
• Exceptional attention to detail.
• Proficiency in Microsoft Office and Microsoft Excel, including vlookup/xlookup/data comparison.
• An understanding or interest in IT hardware is a plus and can be acquired on the job.

Benefits:

• 25 days of annual leave, plus Bank Holidays.
• Additional half-day holiday on your birthday, increasing to a full day from January 1, 2024.
• Participation in the Cycle to Work Scheme after a successful six-month probationary period.
• Death in service benefit at 2 times the annual salary.
• Regular off-site events and social gatherings.
• Quarterly and annual awards recognition.
• Invitations to award ceremonies and partner events.

If you are interested in this role, please upload a copy of your CV to this advert and you will be contacted to discuss in more depth.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Job Title: Branch Team Leader

Location: Chesterfield / Kirkby in Ashfield

Schedule: Monday to Friday, with 2-3 Saturdays a month (paid overtime)

Salary: £25,000 - £28,000 Doe

The company is a dynamic and growing company committed to delivering exceptional service to its customers. Taking pride in fostering a collaborative and inclusive work environment that values innovation, integrity, and continuous improvement.

As the Branch Team Leader, you will play a crucial role in overseeing the day-to-day operations of our branch. Your responsibilities will include managing a team, ensuring efficient work flow, and maintaining a high level of customer satisfaction. This is a Monday to Friday role, with the expectation of working 2-3 Saturdays a month with paid overtime.

Key Responsibilities:

• Lead and motivate a team of employees to achieve performance targets and deliver exceptional customer service.
• Oversee daily operations.
• Collaborate with other departments to streamline processes and improve overall efficiency.
• Conduct regular team meetings to communicate goals, provide feedback, and address any challenges.
• Ensure compliance with company policies, procedures, and safety standards.
• Monitor and analyse key performance indicators to identify areas for improvement.

Qualifications:

• Previous experience in a leadership or supervisory role.
• Strong customer service experience
• Strong organisational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proven track record of achieving and exceeding performance targets.
• Ability to work effectively under pressure and adapt to changing priorities.

Schedule and Compensation:

• Monday to Friday schedule, 8:45 to 16:45
• 2-3 Saturdays a month with paid overtime.
• Competitive salary commensurate with experience.

Please apply with an updated CV and one of our team will be in touch.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Job Title: Branch Team Leader

Location: Chesterfield / Kirkby in Ashfield

Schedule: Monday to Friday, with 2-3 Saturdays a month (paid overtime)

The company is a dynamic and growing company committed to delivering exceptional service to its customers. Taking pride in fostering a collaborative and inclusive work environment that values innovation, integrity, and continuous improvement.

As the Branch Team Leader, you will play a crucial role in overseeing the day-to-day operations of our branch. Your responsibilities will include managing a team, ensuring efficient work flow, and maintaining a high level of customer satisfaction. This is a Monday to Friday role, with the expectation of working 2-3 Saturdays a month with paid overtime.

Key Responsibilities:

• Lead and motivate a team of employees to achieve performance targets and deliver exceptional customer service.
• Oversee daily operations.
• Collaborate with other departments to streamline processes and improve overall efficiency.
• Conduct regular team meetings to communicate goals, provide feedback, and address any challenges.
• Ensure compliance with company policies, procedures, and safety standards.
• Monitor and analyse key performance indicators to identify areas for improvement.

Qualifications:

• Previous experience in a leadership or supervisory role.
• Strong customer service experience
• Strong organisational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proven track record of achieving and exceeding performance targets.
• Ability to work effectively under pressure and adapt to changing priorities.

Schedule and Compensation:

• Monday to Friday schedule, 8:45 to 16:45
• 2-3 Saturdays a month with paid overtime.
• Competitive salary commensurate with experience.

Please apply with an updated CV and one of our team will be in touch.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Our client is seeking more than just "another administrator" for their team!

We are recruiting on behalf of our client, who is looking for a top-notch Business Administrator to join their vibrant team. This is a fantastic opportunity for a well-organised, efficient, and enthusiastic individual to make a significant impact on their business by providing essential office, finance, and HR admin support. The successful candidate will gain exposure to all areas of the organisation, quickly learning the processes and becoming an invaluable member of the team. This role offers excellent opportunities for career development.

Responsibilities:

The Business Administrator will have a diverse and vital role, with responsibilities including:

• Office Management: Ensuring a welcoming environment for employees and guests.
• General Administration: Handling tasks such as post, diary management, and ordering office supplies.
• Finance Administration: Managing purchase and sale invoices, and stock journals using Xero accounting software.
• HR Administration: Overseeing annual reviews, absence management, and recruitment processes.
• Account Management: Liaising with suppliers to maintain strong relationships.

Ideal Candidate Profile:

Full training will be provided, but the ideal candidate will demonstrate:

• Excellent Interpersonal Skills: Confidence in dealing with colleagues at all levels.
• Strong Organisational Skills: Attention to detail is crucial.
• Initiative and Flexibility: Ability to manage workload and adapt to changing priorities.
• Positive Attitude: Motivated, friendly, and approachable.

Desirable Qualifications:

• Previous experience in a busy administrative environment or relevant experience.
• Experience in accounting and/or HR administration.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, etc.).

If you are interested in this position, please apply with an updated CV and someone will be in touch.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Macildowie are currently recruiting for a Business Development Coordinator to join a company who foster a culture of trust and flexibility, allowing team members to work in ways that suit them, their teams, and clients. The organisational structure ensures that every voice is valued, and mutual respect is upheld.

Schedule: Monday to Friday, Hybrid

Salary: £26,000 - £31,000 DEO

We are seeking a dynamic Business Development Coordinator. In this role, you will collaborate with Business Development Managers to elevate the firm's profile and support marketing activities aimed at cultivating new business opportunities.

Key Responsibilities:

• Maintain CRM Pipeline records and conduct research on clients and potential clients.
• Create compelling PowerPoint presentations from the CRM dashboard.
• Identify target markets and potential clients, conducting background research, and updating the database.
• Monitor and manage business development pipelines and action plans.
• Assist in organising and attending office events and external networking events.
• Research industry events for lawyers, manage bookings, and represent the firm when required.
• Develop the use of social media by lawyers, targeting prospects and generating relevant content.
• Assist in preparing content and mailing lists for email campaigns.
• Monitor tracking for website and email campaigns.
• Provide general administrative support and handle ad hoc tasks related to Business Development.
• Utilise the telephone as a sales and marketing tool with confidence.
• Demonstrate expertise in social media platforms (LinkedIn, Twitter, Blogs) and train others on these platforms.
• Attend meetings with internal sector focus groups, contributing to the creation of business development action plans.
• Prepare key Action Point's following meetings and actively support plan implementation.

Your Skills and Qualifications:

• Educated to degree level, preferably in marketing or a business-related field, or equivalent qualifications/training (CIM).
• Advanced knowledge of MS Office, especially Word, Excel, and PowerPoint.
• Familiarity with social media channels.
• Previous experience in a business development role within a law firm or other professional services firm is advantageous.
• Strong focus on customer service.
• Excellent written and verbal communication skills at all levels.
• Flexible approach to work.
• Exceptional ability to prioritise and manage multiple tasks simultaneously.
• Proven ability to develop relationships through networking and referrals.
• Strong organisational skills.
• Ability to work independently and collaboratively as part of a team.
• Excellent attention to detail.

Please apply with an updated CV and one of the team will be in touch.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Macildowie are seeking a dynamic and talented Business Development Manager to join a well-established business, based in the East Midlands with offices in Nottingham, Leicester, and Derby. Reporting to the Business Development Director, this role offers a unique opportunity to drive growth through strategic business development activities. While prior experience in professional services is beneficial, it is not mandatory.

£45,000 - £55,000 DOE | Monday - Friday | Hybrid | 9am-5pm

Key Responsibilities:

• Identify growth opportunities and generate new business leads.
• Build and nurture a robust network to support regional and national growth.
• Establish strong relationships with both new and existing intermediaries.
• Develop additional work opportunities from existing business relationships.
• Identify appropriate forums for client engagement.
• Coach, mentor, and support key stakeholders within the organisation.
• Collaborate effectively within a team environment.

Role & Duties:

• Develop initiatives to increase new business opportunities.
• Research and identify target clients within various sectors.
• Prospect for potential new clients and convert leads into business.
• Identify and advise key stakeholders on new business opportunities.
• Collaborate to understand client needs, concerns, and objectives.
• Monitor and manage sales information, including conversion rates, targets, and pipeline.
• Build strong and supportive relationships with key clients.
• Work closely with stakeholders to present new products and services.
• Implement business development aspects of the departmental strategy.
• Attend networking events and provide market trend feedback.
• Assist in preparing pitches and proposals.

Skills and Experience:

• Strong understanding of the UK Corporate, Mid-Market, and SME business environments.
• Demonstrated success in business development, ideally within professional services.
• Experience working with senior management and key stakeholders.
• Entrepreneurial mindset with outstanding relationship-building skills.
• Proficient in project management and pipeline development.
• In-depth knowledge of complex sales and long selling cycles.
• Track record of meeting deadlines and achieving targets.
• Commercial acumen with an eye for profitable opportunities.
• Ability to foster strong relationships with internal and external stakeholders.
• Leadership skills to drive sales and manage teams.
• Effective communication, persuasion, and innovation.
• Confident, resilient, and determined.
• Collaborative team player, capable of motivating both up and down the organisation.

If you are interested in this role please apply with your most up to date CV and we will be in contact with you to discuss the role in more depth.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Join a dynamic team in Nottingham city centre by taking on the role of Business Liaison Officer!

This company is dedicated to enhancing Nottingham's economic growth and fostering a vibrant community. As a Business Liaison Officer, candidates will play a pivotal role in promoting the city centre as a prime destination for locals and visitors alike.

Monday - Friday | Flexible Hours | £24,400 | Full Time | Office Based

About the Position:

• This is a full-time role based in Nottingham city centre, offering flexible working hours
• Key responsibilities include cultivating relationships with businesses, disseminating information about marketing campaigns, and documenting interactions in the CRM database
• Candidates will have the opportunity to coordinate networking events and represent the brand at various city-wide functions
• The position entails frequent outdoor work and solitary visits to businesses across the city centre, emphasising the importance of adaptability and resilience

About Ideal Candidates:

• Confident, charismatic, and well-groomed individuals with exceptional communication skills
• Capable of working autonomously, juggling multiple projects, and meeting deadlines effectively
• Enthusiastic about promoting the city centre and establishing robust connections with businesses and partners
• Comfortable working in diverse weather conditions and available to attend events during evenings and weekends

If you are interested in this role, please apply with an updated CV and someone will be in touch.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Macildowie are currently recruiting for a Commercial Account Handler to join a well established company based in Nottingham. As a valued member of the commercial broking team in Nottingham, your role revolves around delivering top-tier customer service and maintaining technical excellence. You will handle inquiries from commercial clients, assist with renewals, and support new business transactions.

Responsibilities:

• Manage new business inquiries and client renewals, including the re-marketing of policies and the issuance of renewal documentation in adherence to FCA guidelines.
• Skillfully address incoming client queries related to policy coverage and requested changes.
• Foster relationships with key insurer markets.
• Collaborate closely with the field sales team (account executives) and the broader team to provide comprehensive broking services and contribute to the preparation of client reports.
• Identify opportunities for cross-selling and up-selling to existing clients.
• Play an integral role in achieving the team's revenue goals, with a focus on both renewal retention and new business acquisition.

Success Metrics:

• Consistent achievement of objectives, Key Performance Indicators (KPIs), and targets.
• Completion of mandatory training and engagement in Continuing Professional Development (CPD).
• Feedback collection from customers, stakeholders, and colleagues.
• Consistent demonstration of our organisational values and behaviours.

Qualifications and Skills:

• Private Lines (Motor) account handling experience.

Experience:

• Prior experience in commercial account handling.
• Skills, Knowledge, and Aptitude:
• Proficiency in commercial insurance spanning multiple classes.
• Strong written and verbal communication skills.
• Effective negotiation abilities.
• Customer-focused mindset with a knack for sales.
• Familiarity with Acturis (not mandatory but beneficial).
• An interest in motor sport (preferred but not mandatory).

Qualifications and Training:

Cert CII qualification (not mandatory but a willingness to work toward it).

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Macildowie is thrilled to announce a promising career opportunity for a Contracts & Ski Coordinator. This role offers the chance to be a crucial contributor to the shaping of unforgettable ski experiences for clients.

Responsibilities:

• Collaborates with the Italy Ski Contracting Team to source and book ski accommodation in alignment with business needs and group trip requirements.
• Assists in securing advantageous commercial agreements for ski schools, ski hire, lift passes, and coach companies, enhancing product differentiation.
• Contracts ski accommodation, packages, and ground elements for emerging destinations like Andorra, Austria, and Germany, working closely with Destination Agencies where applicable.
• Conducts on-site Health & Safety audits upon request.
• Travels to new resorts and trade fairs to develop new products.
• Inputs into the Ski Programme development strategy.
• Cultivates strong relationships with key suppliers in destinations to ensure favourable commercial terms and competitive rates.
• Inputs costs, payments, and commercial conditions into the internal MI and booking system, addressing any queries internally and externally.
• Ensures timely processing of invoices and accurate maintenance of costs within the company MI system.
• Provides accurate hotel and resort information to the sales and operations teams as soon as properties become available.
• Reviews customer feedback, addresses service or quality issues with suppliers, creates action plans, and monitors progress.

Additional Opportunities:

• Collaborates with Product, Sales, and Operations teams to deliver the annual Ski Championships, assist with inspection visits, and participate in ski promotional events.

Skills/Knowledge Required:

• Possesses strong negotiation skills.
• Demonstrates excellent communication skills.
• Has knowledge and experience in sourcing and booking ski elements for group tours.
• Exhibits the ability to develop and maintain close working relationships with suppliers.
• Thrives under pressure and meets tight deadlines.
• Shows a strong attention to detail.
• Possesses exceptional organisational and planning skills.
• Capable of working independently as well as part of a team.

If you are interested in this role, please apply with an update CV and someone will be in touch.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

£24,000 - £26,000 | Monday to Friday | Permanent

A reputable construction company is seeking a dedicated and efficient Customer Service Administrator to join their dynamic team. This is an excellent opportunity for an individual with strong organisational and communication skills to contribute to a thriving work environment.

Key Responsibilities:

• Administration Support: Assist with general administrative tasks, including data entry, filing, and document management.
• Reception: Manage front desk activities, greet visitors, and ensure a positive first impression.
• Mail room: Oversee incoming and outgoing mail, packages, and deliveries.
• Switchboard: Operate the company switchboard, directing calls and providing information as needed.
• Transport Booking: Liaise with relevant departments to coordinate and support transport bookings.
• Customer Service: Maintain relationships with internal and external customers

Qualifications and Skills:

• Proven experience in a customer service or administrative role.
• Excellent communication and interpersonal skills.
• Strong organisational abilities with attention to detail.
• Proficient in basic office software (e.g., Microsoft Office).
• Ability to multitask and work efficiently in a fast-paced environment.

Working Environment:

Joining the team means becoming a part of a collaborative and dynamic work culture. The successful candidate will play a crucial role in maintaining the companies commitment to excellence in customer service.

Ready for the Challenge? Apply Now!
If you're excited about making a real difference and thriving in a dynamic environment, seize this opportunity! Apply with your updated CV and someone will be in touch

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Are you a dynamic and motivated individual looking to make a significant impact in a customer-focused role? Our client, a leading organisation, is seeking a talented Customer Service Representative to join their team. This is an excellent opportunity for someone with experience in customer service, administration, and ecommerce.

About the Role: The successful candidate will play a pivotal role in driving business growth through exceptional service and effective communication. This position requires a blend of customer service, sales, and business development skills.

Key Responsibilities:

• Utilise the in-house database to identify and contact existing customers, fostering relationships to generate new orders and increased business.
• Build positive and longstanding relationships to understand customers needs and preferences.
• Process orders efficiently, ensuring accurate and up-to-date customer details.
• Provide up-to-date product knowledge and promptly answer queries.
• Liaise effectively with internal colleagues to provide the best possible service to customers.
• Work collaboratively to address and resolve customer inquiries and complaints.
• Answer incoming calls and address customer inquiries and complaints, recording accurate information and passing it on to the relevant parties.
• Manage and respond to inquiries received via phone, email, and LiveChat.
• Use LiveChat effectively to engage with customers and address their needs.
• Leverage Web2 tools to manage and personalise emails for orders over £2K.
• Stay informed about upcoming projects and effectively communicate their details.
• Manage saved baskets and engage with new web customers to understand the nature of their business.
• Gather information about their use of other suppliers and identify potential areas for collaboration.
• Explore opportunities to develop and enhance customer experience through web enablement.
• Clearly communicate the benefits of web-enabled solutions to customers.

Qualifications:

• Previous experience in customer service, administration, and ecommerce.
• Self-motivated, proactive, and able to use initiative.
• Excellent communication, organisational, and attention-to-detail skills.
• A friendly and positive team player with a strong work ethic.

If you are interested in this role, please apply with an updated CV and someone will be in touch!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Macildowie are currently seeking a dedicated customer service professional with a proven track record in customer service, sales, or business development. The company is seeking a Customer Service Advisor to join their team based in Burton upon Trent.

Up to £25,000 | Monday to Friday | 9am - 5pm

Key Responsibilities:

• Utilises the in-house database to identify and engage existing customers, driving new orders and fostering increased business.
• Cultivates positive and enduring relationships with customers, gaining a deep understanding of their needs.
• Processes orders efficiently, ensuring customer details are accurate and up-to-date.
• Addresses queries and provides up-to-date product knowledge to meet customer needs effectively.
• Collaborates seamlessly with internal colleagues to deliver the best service to valued customers.
• Provides exceptional customer service, ensuring timely and efficient resolution of customer needs.
• Handles incoming calls, manages customer inquiries, and addresses complaints with precision, ensuring accurate information is recorded and communicated to the relevant parties.
• Manages and responds to customer inquiries received via phone, email, and LiveChat.

Qualifications and Skills:

• Previous experience in customer service, sales, or business development is essential.
• The ideal candidate is self-motivated, proactive, and adept at using initiative to drive results.
• Possesses excellent communication skills, organisational abilities, and attention to detail.
• A friendly and positive team player with an outstanding work ethic.

If you are interested in this opportunity, pleas apply with an updated CV and someone will be in contact.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Macildowie are currently looking for a detail-oriented and organised Order Processor to join a dynamic team in Nottinghamshire.

£24,150 | Monday to Friday | Full Time | Office Based

Key Responsibilities:

• Order Processing: Accurately process customer orders, ensuring all details are correct and align with company policies and procedures.

• Customer Communication: Communicate with customers to confirm order details, provide order status updates, and resolve any order-related issues or inquiries.

• Documentation: Maintain accurate and organised records of all orders, invoices, and related documentation.

• Quality Control: Conduct quality checks on orders to ensure accuracy and completeness before shipment.

• Shipment Coordination: Collaborate with the logistics team to schedule and coordinate order shipments.

• Problem Resolution: Identify and resolve order discrepancies, shipping delays, and other issues promptly and professionally.

Candidate:

• Demonstrates self-motivation, maintains a positive and proactive demeanour, and excels as a valuable team contributor.
• Displays exceptional precision and a keen eye for detail.
• Possesses outstanding organisational and administrative abilities, capable of thriving in high-pressure situations and handling multiple tasks to meet customer SLAs and KPIs.
• Exhibits the capacity for independent thinking and effective problem-solving.
• Demonstrates resilience, flexibility, and the ability to excel in demanding situations.

If you are interested in this role please apply with your most up to date CV and we will be in contact with you to discuss the role in more depth.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Macildowie are currently recruiting for a Customer Service Advisor to join a well-established company and play a pivotal role in delivering exceptional service to a diverse customer base.

£24,150| Full time | Monday - Friday | Office Based

Key Responsibilities:

• Monitor and manage incoming customer inquiries through various channels, ensuring adherence to contractual requirements.
• Collaborate with internal stakeholders and external partners to support our commitment to excellence in service delivery.
• Ensure end-to-end customer service excellence within agreed SLAs and KPIs.
• Follow documented processes and procedures consistently.
• Document all customer interactions in our company systems.
• Utilise provided IT tools effectively.
• Take ownership of operational customer issues, ensuring resolution within agreed service level agreements and KPIs.
• Adhere to established escalation processes and drive them to satisfactory completion when necessary.
• Maintain commercial efficiency's to meet contractual Service Level Agreement requirements.
• Demonstrate a comprehensive understanding of contractual obligations for each customer.
• Cultivate strong working relationships with contractual customers and internal/external stakeholders.
• Complete essential administrative tasks within specified time frames.
• Operate within defined parameters as outlined in the non-contractual bonus scheme, delivering customer service excellence.

Candidate:

• Demonstrates self-motivation, maintains a positive and proactive demeanour, and excels as a valuable team contributor.
• Displays exceptional precision and a keen eye for detail.
• Possesses outstanding organisational and administrative abilities, capable of thriving in high-pressure situations and handling multiple tasks to meet customer SLAs and KPIs.
• Exhibits the capacity for independent thinking and effective problem-solving.
• Demonstrates resilience, flexibility, and the ability to excel in demanding situations.

If you are interested in this role please apply with your most up to date CV and we will be in contact with you to discuss the role in more depth.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Embark on a rewarding journey as a Customer Service Executive, serving as the front line representative for our customers. Your role will involve resolving queries, managing customer returns, and providing exceptional service across various channels.

Monday - Friday | Full time in the Office | Competitive Salary | 8am-4pm, 10am - 6pm | On-site Parking | On-site Gym & Games Room

Key Responsibilities:

• Handle customer inquiries via telephone, Live Chat, and email.
• Effectively manage product-related issues, deliveries, damages, and quotations.
• Utilise expertise in couriers and company portals for tracking and managing deliveries.
• Process web orders and navigate the Warehouse Management system.
• Conduct negotiations/discussions with customers on replacements, returns, and damaged goods.
• Maintain continuous communication with customers experiencing extended lead times.
• Demonstrate a commitment to continuous improvement in customer services.
• Cultivate relationships with key stakeholders in warehouse, finance, and marketing.

Person Specification:

• Experience in e-commerce environments, strong IT skills, and familiarity with KPIs.
• Effective multitasking, attention to detail, and strong problem-solving abilities.
• Professional communication style with composure in high-pressure situations.
• Ability to establish and sustain effective working relationships with stakeholders.

If you are interested in this role, please apply with an updated CV and someone will be in contact.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

A dynamic and experienced Customer Service Manager is sought to join a thriving business based in Nottingham. This key role will shape and deliver high-quality customer service experiences, contributing significantly to the organisation's success.

Responsibilities:

• Develop and implement effective customer service strategies and processes to ensure high levels of customer satisfaction.
• Lead, motivate, and manage a customer service team, setting clear performance expectations and providing regular feedback.
• Collaborate with cross-functional teams to address customer issues and improve service delivery.
• Monitor and analyse customer service performance metrics, identifying areas for improvement and implementing corrective actions.
• Ensure compliance with industry standards, KPIs, and best practices in customer service.
• Provide training and development opportunities for the customer service team, fostering a culture of continuous improvement.
• Act as a point of escalation for customer issues, resolving complex problems and ensuring customer satisfaction.
• Communicate regularly with internal stakeholders to provide insights into customer feedback and trends.

Technical Specification:

• The ideal candidate will have proven knowledge and understanding of relevant industry standards and KPIs aligned with the delivery of top-notch customer service.
• They should possess experience in or a willingness to understand training in Advanced Customer Services, ITIL Methodology, and Customer Service Delivery practices, including incident and escalation management.
• Ideally, candidates will have previous experience working within the IT Solutions industry.

Personal Specification:

• The successful candidate will showcase strong, proven management, supervisory, and leadership experience in a Customer Service environment, with the ability to lead and inspire others.
• They must be flexible and capable of working outside of core office hours when business needs require.
• The candidate should exhibit excellent organisational and time management skills, with the ability to work efficiently to meet tight deadlines, especially in the context of continued company growth.
• They will have the ability to set the tone for the team by establishing standards, expectations, conduct, and behaviours through modelling and leadership.
• The ideal candidate will possess exceptional verbal and written communication skills, with the ability to persuade, influence, negotiate, and quickly establish effective working relationships.
• They should demonstrate the ability to identify problems, provide solutions, and implement the most appropriate actions.

If you are interested in this position then apply now with an update CV and someone will be in touch.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.